Privacy Policy
Company: Arabica Brews and Blends Pte. Ltd. · GSTIN: 29ABACA6337J1ZH. 6OZ Coffee is the café brand of Arabica Brews and Blends Pte Ltd. The terms set in this Privacy Policy reflect the policies of Arabica Brews and Blends Pte. Ltd. We are committed to protecting your privacy and maintaining transparency. This Privacy Policy explains how we collect, use, and share your personal information when you visit our café or make a purchase through our website, 6oz.coffee.
Information We Collect and How We Use It
We collect personal information only if you knowingly provide it. You are not required to share any personal details to browse our website. If you create an account with 6oz.Coffee, we collect your name, address, phone number, email, username, and password. This information is used to deliver the services you've requested and as described in this Policy. We may occasionally contact you via email or mail unless you choose to opt-out. The email address you provide is used internally for purposes like order confirmation and tracking, and other communications as outlined in this Policy.
Updating, Deleting, or Editing Your Information
You can access, update, correct, or delete your account information anytime by logging into your account. Alternatively, you can contact us at hello@6oz.coffee for assistance.
Security Measures
We take your privacy and security seriously. We implement administrative, physical, and technical safeguards designed to protect your personal information from unauthorized access, disclosure, loss, or misuse.
Opting Out of Communications
If you prefer not to receive marketing emails, you can opt-out by contacting us at hello@6oz.coffee or using the unsubscribe link in our emails.
Shipping and Delivery Timeline
We offer direct shipping for coffee beans and merchandise purchased through our website. Please note that food orders are fulfilled exclusively through third-party delivery apps and are subject to the delivery policies and timelines of those platforms.
Order Processing (Coffee Beans and Merchandise)
All orders for coffee beans and merchandise are processed within 1-2 business days after you receive your order confirmation email. Orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping Options and Delivery Times (Coffee Beans and Merchandise)
Standard Shipping: Estimated delivery within 5-7 business days after processing. Express Shipping: Estimated delivery within 2-3 business days after processing. International Shipping (if available): Estimated delivery within 10-14 business days depending on customs processing in the destination country. Note: Delivery times may vary depending on location, weather, or other factors beyond our control.
Shipping Confirmation and Tracking
Once your coffee bean or merchandise order has been shipped, you will receive a shipping confirmation email with tracking details. You can track your order using the link provided in your confirmation email.
Food Orders (Third-Party Delivery Apps Only)
Food items ordered from our café are available for delivery only through third-party delivery services. Delivery times, fees, and policies for food orders are determined by the specific third-party app (such as Zomato, Swiggy, etc). For any questions or issues regarding food delivery, please refer to the customer service of the respective third-party app.
Delivery Delays
While we strive to meet the estimated delivery times, delays may occasionally occur. We will keep you informed if there are any unexpected delays with your order.
Customs and Import Taxes (for International Orders)
For international orders, customers are responsible for any customs fees, import taxes, or additional charges that may apply once the package reaches your destination.
Contact Us
If your coffee bean or merchandise order has not arrived within the estimated timeframe, please reach out to our support team at Email: hello@6oz.coffee | Phone: +91 80502 02148.
Refund and Cancellation Policy
We aim to ensure a delightful experience with every purchase. Please review our refund and cancellation policies below.
Order Cancellations — Online Orders
Orders placed through 6oz.coffee can be cancelled within 30 minutes, provided they haven't been processed or shipped. To cancel, contact us immediately at +91 80502 02148 with your order details.
Order Cancellations — Café Purchases
Once a café order is placed and prepared, it cannot be canceled. Please confirm your selections before finalizing your order.
Refund Policy — Online Orders
If you receive an incorrect or damaged product, or if you're unsatisfied, contact us within 7 days of receiving your order. We will process refunds upon review, with refunds credited to the original payment method within 5-7 business days once approved.
Refund Policy — Café Purchases
Refunds for café purchases are only available for quality-related issues. If you are unhappy with your order, please notify our staff immediately so we can resolve the matter. Refunds for café purchases are typically processed within 24 hours upon approval.
Non-Refundable Items
Opened coffee beans cannot be returned or refunded unless there is a quality issue. Gift cards and promotional items are non-refundable.
Order Modifications
If you need to modify your online order (e.g., change of delivery address or product swap), contact us within 30 minutes of placing the order. We will accommodate your request if the order has not yet been processed.
Contact Us for Support
For any concerns regarding cancellations, refunds, or product issues, reach out to us at Email: hello@6oz.coffee · Phone: +91 80502 02148. At 6oz.Coffee, we are committed to protecting your privacy and providing excellent service. Thank you for choosing us!
Policy Updates
6oz.Coffee (brand of Arabica Roasts and Brews Pvt Ltd) may periodically update this Privacy Policy. We encourage you to review this page occasionally to stay informed. Any changes will apply to all past and current users of our website and will replace previous policies.